General 

  • Users must be at least 18 years old to use Sellvago. 
  • You are responsible for maintaining the confidentiality of your account and for all activities under it. 
  • Submitting false information, such as an invalid CNIC number, may result in account termination. 
  • Report any unauthorized use or security breaches of your account to Sellvago immediately. 
  • While we strive to ensure secure payment transactions, Sellvago cannot be held liable for credit/debit card-related fraud. However, we will support you in resolving any such issues to the best of our ability. 

Booking 

  • Ensure that all passenger names match their official identification (passport or CNIC). Incorrect details may result in cancellation and rebooking charges. 
  • Upon successful payment, a booking voucher will be issued. 
  • Prices and availability for pending bookings are subject to change. Contact customer support before rebooking. 
  • Unpaid bookings are not guaranteed. Cancellation fees apply based on the booking policy. 

Travel Documents 

  • Travelers must possess valid passports, visas (if required), CNICs, and vaccination certificates. 
  • It is the customer’s responsibility to obtain visas in advance. Sellvago does not arrange visas. 
  • Confirm visa and passport validity with the appropriate embassy or consulate. 

Domestic Flight Bookings 

  • CNICs are valid for adult domestic travel; children under 15 must carry birth certificates. 
  • International travel or specific airlines may require additional identification. 

Booking Information 

  • Sellvago reserves the right to verify and cancel bookings with incorrect or misleading information. 
  • Legal action may be taken in cases of service misuse or fraud. 

Prices and Offers 

  • Pricing may be fixed or dynamic based on suppliers and seasonal variations. Any post-booking changes will be communicated; you may accept or cancel. 
  • Promotional offers are applicable only to new bookings. 
  • Prices are subject to change due to currency fluctuations, taxes, or supplier policies. Sellvago is not liable for such increases. 
  • All rates are subject to availability and may be modified or withdrawn without notice. 

Last-Minute Bookings 

  • Bookings made within 3 hours of departure are considered last-minute. 
  • Customers are responsible for completing check-in and obtaining boarding passes in such cases. 
  • Sellvago is not liable for missed flights or boarding denials for last-minute reservations. 

Group Bookings 

  • For bookings of 10 or more airline tickets, please contact Sellvago customer support. 
  • Additional charges such as city taxes may apply and must be paid directly at the hotel. 

Airline Policies 

  • Cancellation and change fees vary by airline and fare class. 
  • Domestic check-in usually closes 1.5 hours prior to departure. 
  • Sellvago is not responsible for missed flights due to delayed airport arrival. 
  • Lost baggage must be reported to the airline and airport authorities. 
  • Seat changes made by the airline are beyond Sellvago’s control. 
  • Layover policies differ by airline for durations over 6 hours. 
  • Refunds and partial ticket use are governed by the airline’s terms. 

Umrah Travel 

  • Travelers performing Umrah must have return tickets with the same airline. 

Flight Changes and Cancellations 

  • In case of flight changes or cancellations, the airline will notify you with alternative options or a refund. 
  • All change policies and applicable fees are controlled by the airline, not Sellvago. 
  • Regularly check your email and account for updates. Missed notifications due to inattention will not qualify for compensation. 

Flight Reservation Transfers 

  • Changes to name, schedule, or cancellations may incur charges per the airline’s policy. 
  • You will be informed of alternatives and can choose between them or opt for a refund if permitted by the airline. 
  • If you fail to review or acknowledge schedule change notifications, Sellvago will not be liable and no compensation will be provided. 

Special Supplier Policies 

  • Some suppliers may enforce specific terms, mentioned before booking confirmation. Please read these carefully. 
  • By confirming your booking, you agree to both Sellvago’s and the supplier’s terms and conditions. 
  • If a service is rejected by the supplier, Sellvago may replace it with a similar one (if a price difference is applicable, you will be informed), or a refund may be issued. 

Payment Methods 

  • You can pay via Visa/MasterCard, bank transfer, or Ticketjee Rewards when booking on the website or app. 
  • If payment is not made before the deadline, the reservation will be automatically canceled without charges. 

Card Fees 

  • A 2.5% card processing fee applies to all credit/debit card payments. This covers payment processing, fraud prevention, IT infrastructure, and administrative costs. 

Credit Card Chargebacks 

  • Any chargeback fees incurred by Sellvago from its payment provider will be passed on to the cardholder and are non-refundable. 

Refund Policy 

  • Refunds are processed after reviewing the supplier or airline’s terms. The same payment method used for booking will be used for refunds. 
  • Bank transfer/cash refunds: 5–7 business days. 
  • Non-refundable charges (e.g. taxes, fees) will be deducted per airline policies. 
  • Refund requests must be raised through WhatsApp (+92 xxxxxxxx / +92 xxxxxxxx) if not received within the timeline. 
  • Refunds for non-card payments will be issued in the passenger’s name. 
  • Refunds are subject to airline rules and internal processing timelines. 

Problems and Complaints 

  • Sellvago aims to resolve disputes fairly. Submit complaints via email to support@sellvago.com. 
  • Complaints must be submitted by the affected customer or their authorized representative, along with booking reference and relevant evidence. 
  • Failure to provide required information may result in rejection of the complaint. 
  • If the complaint is baseless or damages Sellvago’s reputation, we reserve the right to reject it and seek compensation.